Where's the Quality, Where's the Love?

So I picked up my ridiculously expensive box of BarBri books last week. I am doing the home audio-lease option. I think BarBri used to do this with CDs, but now they do it all with an I-Pod. Anyhow, I called the office last Monday to see if the books were in:

Lex: "Hi, I'm calling to see if the books are in."
BarBri Rep: "Not yet, we just ordered a whole batch, so call Friday to see if they're in yet."

Friday arrived.

Lex: "Hi, BarBri Lady told me to call today to see if my books are in yet."
BarBri Lady: "Yeah, we have one set left."
Lex: "Huh? I was told that the sets were given in order of payment received and that I was supposed to get my set with this batch."
BarBri Lady: "Hm. Well, I can hold this last one for you if you come pick it up."
Lex: "Ok, I'll leave now."

So I left work early and drove to BarBri. As I'm exiting the freeway, my cell phone rings:

BarBri Lady: "Oh, um, have you already left?"
Lex: "Yup, I just got off the freeway right now. I should be there in about five minutes."
BarBri Lady: "Well, we just realized that we don't have an I-Pod here."
Lex: "Seriously? I just talked to someone about this not even an hour ago. I'm already here, so I'm going to come in anyhow."

So I go in and get my books. First, wow, I didn't realize there were so many books. Compared to the two, two-inch thick three-ring binders I bought from some guy as my study course last time, I see that I am going to have a lot more reading this time around. That kinda sucks. Anyhow, the BarBri people took forever to get my books, and then lost part of my application. I had a copy of my application, and offered to let the woman copy it. She didn't want to do that and opted to have me fill out a whole 'nother application. Sheesh. Then she told me they would ship me my I-Pod as soon as more came in. This weekend, I started reading the state-specific outlines. The pages started coming out of the book - it appears that the book may not have been bound correctly...

I'm hoping that the BarBri administrative staff is no reflection of the efficiency of the BarBri course.